Terms of service

TERMS OF SERVICE

OVERVIEW
This website is operated by Velaro Collective. Throughout the site, “we”, “us” and “our” refer to Velaro Collective. We provide this website, including its information, products, tools and services, subject to these Terms of Service. By visiting the site or purchasing from us, you agree to these Terms and the policies linked on the website.

1. ONLINE STORE TERMS
You must be at least the age of majority in your place of residence, or have permission from a parent or guardian, to use this website. You must not use our products or services for an unlawful purpose or transmit malicious code through the website.

2. GENERAL CONDITIONS
We may refuse service, limit quantities or cancel an order where reasonably necessary, including for suspected fraud, unauthorised resale, abuse, stock unavailability or an obvious pricing error. Website content other than your own personal information may be transferred across networks to operate the service. Payment information is encrypted during transfer through the relevant payment provider.

3. ACCURACY AND TIMELINESS OF INFORMATION
We aim to keep information accurate and current, but website content may occasionally contain errors, omissions or outdated details. Information is provided for general purposes and should not be the sole basis for an important decision where more complete or current information is available.

4. CHANGES TO SERVICES AND PRICES
Product prices, availability and features may change without notice. We may modify, suspend or discontinue any part of the website or product range. Changes do not affect orders already accepted unless we contact you and provide an appropriate resolution.

5. PRODUCTS
Some products may be available only online and in limited quantities. We make reasonable efforts to display product images, colours, descriptions and measurements accurately, but screen settings and manufacturing variations may affect appearance. Products may be supplied and shipped directly by third-party fulfilment partners.

6. ORDERS, BILLING AND ACCOUNT INFORMATION
You agree to provide accurate billing, shipping, email and payment information. We may limit or cancel quantities that appear to be placed by dealers, resellers or distributors. If we change or cancel an order after payment, we will attempt to notify you and refund the affected amount to the original payment method.

7. SHIPPING AND DELIVERY
Processing times, estimated delivery, tracking, international fulfilment, customs and delays are explained in our Shipping Policy. Delivery estimates are not guaranteed because carriers, customs and events outside our control may cause delays. Customers are responsible for providing a complete and accurate delivery address.

8. RETURNS AND REFUNDS
Our 30-day money-back guarantee, eligibility requirements, return process, refund timing and damaged-item procedure are described in our Return and Refund Policy. Returns must be approved before being sent, and the authorised return instructions will be provided by email.

9. OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not control. Such tools are provided on an “as available” basis, and your use may also be governed by the third party’s terms. You are responsible for reviewing those terms before use.

10. THIRD-PARTY LINKS
The website may include links to third-party websites. We are not responsible for the content, accuracy, security, products or practices of websites that we do not control. Questions about a third-party product or service should be directed to that provider.

11. REVIEWS, COMMENTS AND SUBMISSIONS
If you submit a review, comment, image, suggestion or other content, you confirm that it is truthful, lawful, relevant and does not infringe another person’s rights. You must not submit malicious code, deceptive content or another person’s confidential information. We may moderate or remove content that violates these Terms.

12. PERSONAL INFORMATION
Our collection, use and disclosure of personal information is governed by our Privacy Policy.

13. ERRORS AND OMISSIONS
We may correct typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability. Where an error affects an order, we may contact you to confirm the corrected details or cancel and refund the affected order.

14. PROHIBITED USES
You may not use the website to break the law; infringe intellectual-property rights; harass, discriminate or harm others; submit false information; distribute malware; collect personal information unlawfully; spam, phish or scrape the site unlawfully; interfere with security; or attempt unauthorised access to the website, accounts or systems.

15. DISCLAIMER OF WARRANTIES
We do not guarantee that the website will always be uninterrupted, timely, secure or error-free. To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis without warranties that may lawfully be excluded.

16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Velaro Collective and its service providers are not liable for indirect, incidental, special or consequential loss arising from use of the website or products. This limitation does not apply where liability cannot legally be excluded or limited.

17. INDEMNIFICATION
You agree to indemnify Velaro Collective against third-party claims and reasonable costs arising from your unlawful use of the website, infringement of another person’s rights or material breach of these Terms.

18. SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.

19. TERMINATION
We may suspend or terminate access where these Terms are materially breached. Obligations and liabilities incurred before termination continue to apply.

20. ENTIRE AGREEMENT
These Terms and the policies posted on the website constitute the agreement between you and Velaro Collective regarding use of the store. A failure to enforce a provision is not a waiver of that provision.

21. GOVERNING LAW
These Terms are governed by the laws applicable in South Australia, Australia.

22. CHANGES TO THESE TERMS
We may update these Terms by posting a revised version on this page. The date and content of the latest version apply from publication. You should review this page periodically.

23. CONTACT
Questions about these Terms can be sent to velarocollective@outlook.com. Velaro Collective is an online-only business and does not maintain a public customer-service or returns location.