Privacy policy

PRIVACY POLICY

Last updated: September 10, 2026

Velaro Collective operates this online store and website. This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, place an order or communicate with us.

INFORMATION WE COLLECT
Depending on how you use our services, we may collect:
• Contact and delivery details, including your name, email, phone number, billing address and shipping address.
• Order and transaction information, including products purchased, payment confirmation, returns and refunds.
• Account information, preferences and communications you send to us.
• Device and usage information, including IP address, browser, device identifiers, cookies and interactions with our website.

Payment information is processed by Shopify and our payment providers. We do not directly store complete payment card details.

HOW WE USE INFORMATION
We may use personal information to:
• Process payments, fulfil and deliver orders, provide tracking and manage returns or refunds.
• Respond to questions and provide customer support.
• Maintain, secure and improve our store and services.
• Detect fraud, abuse and security incidents.
• Send marketing communications where permitted and manage advertising.
• Comply with legal obligations and enforce our terms.

COOKIES AND ANALYTICS
We and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand website use, prevent fraud and support advertising. Where required, you can manage consent through the cookie banner or your browser settings.

HOW WE DISCLOSE INFORMATION
We may disclose personal information to Shopify and service providers that help us operate the store, including payment processors, fulfilment partners, shipping carriers, customer-support providers, analytics providers and advertising partners. We may also disclose information when required by law, to protect our rights or users, or as part of a business transaction.

SHOPIFY
Our store is hosted by Shopify. Information you submit through the store is processed by Shopify and may be transferred to service providers in other countries. You can learn more in Shopify’s Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

TARGETED ADVERTISING AND PRIVACY CHOICES
Depending on your location, you may have the right to opt out of certain sharing or processing for targeted advertising. You can submit an applicable request through our Your Privacy Choices page at https://velarocollective.com/pages/data-sharing-opt-out or email us.

DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes and meet legal, tax, accounting or security obligations.

SECURITY
We use reasonable safeguards designed to protect personal information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

YOUR RIGHTS
Depending on where you live, you may have rights to request access to, correction of, deletion of or a copy of your personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request. You may also unsubscribe from marketing emails using the link in those messages.

CHILDREN
Our services are not intended for children, and we do not knowingly collect personal information from children below the applicable age of consent.

INTERNATIONAL TRANSFERS
Our providers and fulfilment partners may process information outside your country. Where required, appropriate safeguards are used for international transfers.

THIRD-PARTY LINKS
Our website may link to services we do not control. Their privacy practices are governed by their own policies.

CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices, services or legal requirements. The latest version will be posted on this page with an updated date.

CONTACT
For privacy questions or requests, email velarocollective@outlook.com. Velaro Collective is an online-only business and does not maintain a public customer service location.